PRIVACY POLICY

Last updated: 7 October 2026

York Flatpack & Handyman respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it and how we use and protect it.

Who we are

York Flatpack & Handyman is a family-run business providing handyman, joinery, installation, property maintenance and home improvement services in York and the surrounding areas.

If you have any questions about this privacy policy or the information we hold about you, you can contact us by:

Email: richardpm2009@hotmail.com
Telephone: 07837 709910

Information we may collect

When you contact us, request a quote or use our services, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Property or job address

  • Details about the work or service you require

  • Photographs or other information you send to help us assess or complete a job

  • Correspondence between you and York Flatpack & Handyman

  • Information needed for quotations, invoices, payments and business records

Our website may also collect limited technical information about visits to the site through website analytics and cookies.

How we use your information

We use personal information where necessary to:

  • Respond to enquiries and quote requests

  • Discuss, arrange and carry out work

  • Prepare quotations and invoices

  • Communicate with customers before, during and after a job

  • Maintain appropriate business, accounting and tax records

  • Manage and improve our website and services

  • Protect our business and respond to disputes or legal claims where necessary

Depending on the circumstances, our lawful basis for using your information will generally be that it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating and protecting our business.

Who we share your information with

We do not sell your personal information.

Where necessary, information may be shared with trusted service providers that help us operate the business, such as website, email, accounting or IT providers, or with professional advisers and authorities where required by law.

We only share personal information where there is a legitimate reason to do so.

Website and cookies

Our website is hosted by Squarespace. Squarespace may process certain technical information when you visit the website and may use cookies or similar technologies.

Some cookies are necessary for the website to function, while others may be used for purposes such as website analytics. Where required, visitors will be given appropriate choices regarding non-essential cookies.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and tax obligations.

Different information may therefore be kept for different periods. For example, records relating to completed work, invoices and payments may need to be retained for longer than an enquiry that does not result in work.

When information is no longer required, we will delete or securely dispose of it where appropriate.

Your data protection rights

Depending on the circumstances, UK data-protection law gives you rights relating to your personal information. These may include the right to ask us for a copy of information we hold about you, to correct inaccurate information, to ask us to erase or restrict the use of your information, and to object to certain uses of your information.

Not all rights apply in every circumstance.

To exercise your rights, please contact us using the details above.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, website or legal obligations. The latest version will always be available on our website